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Help Centre
Can't tell your Disinfect from your Superclean? Curious about the who, when and where it comes to shipping? Do you need advice on how to use or store Dew Refill products? Our help centre contains all the most commonly asked questions and more!
General Questions
Frequently Asked Questions
Does Superclean have any substances harmful to aquatic life?
Although Superclean is biodegradable and not harmful to people or animals if it is directly sprayed into e.g. fish tanks or ponds where there are fish residing, it may be harmful to the aquatic life. It can however be used to clean aquariums and ponds whilst empty, providing they are rinsed thoroughly with clean water, prior to the re-introduction of the fish. When used for cleaning sinks, toilets etc. that involves rinsing with water that goes down the drains. Here it will be diluted greatly with the rinsing water and water in the drainage systems, so will not be harmful to any aquatic life when it eventually reaches it.
How do Dew Disinfect, Sanitiser and Air work?
Dew Disinfect, Sanitiser and Air is proven to be 99.995% effective at destroying bacteria, viruses, fungi and spores. When these products come into contact with bacteria, they cause an imbalance on the cell surface, breaking down the bacteria's defences, allowing the active ingredient - Hypochlorous Acid- to render it harmless. DEW performs at least 30 times faster than the best household bleach, plus it is also very effective at killing viruses, all without the use of harsh chemicals.
How do Dew Superclean and Foam work?
Both products are powered by electrolysed water; safer to use, kinder to your skin and kinder to the environment, Dew Superclean and Dew Foam are 100% Biodegradable, free from harsh chemicals, hypoallergenic, non-irritant and non-staining. During electrolysis the liquid produces Sodium Hydroxide. A little Sodium Hydroxide creates an effective and gentle, cleaning ingredient.
Are there any toxic chemicals in Dew products?
No. Dew complies with the requirements of the European Biocide Regulation EU528/2012 Product Types 1-5, which means it is deemed approved for use with Humans and Animals and it has been tested to BS EN 901 as a disinfectant for drinking water, fit for human consumption.
How effective are Dew products?
EU Regulation Tests show that Dew Disinfect, Sanitiser and Air is 99.995% effective at killing bacteria, viruses and fungi.
Where can Dew products be used?
Since it is highly effective at killing bacteria, viruses and fungi, without damaging environment and it is entirely human compatible Dew Disinfect, Sanitiser and Air can be used almost everywhere where disinfection or sanitisation is required. Dew Superclean is really effective in kitchen and bathroom areas, whilst Dew Foam is not only a great mild cleaner for your own skin, but its also fabulous at cleaning trainers and jewellery.
Do Dew products leave behind any film or residue?
Dew leaves no residue, in fact it destroys biofilm and hormonal residues, then simply evaporates.
Refill & Ingredients
Frequently Asked Questions
Why does Dew have a slight smell of bleach?
One of the constituents of Dew Disinfect, Sanitiser and Air is Hypochlorous acid, which, when it reacts with oxygen in the air gives off a tiny amount of gas, which is what you can smell.
What is FAC?
FAC stands for ‘Free Available Chlorine’ and in the case of Dew Disinfect, Sanitiser and Air, FAC comprises two components, Hypochlorous Acid (about 245ppm) and Sodium Hypochlorite (about 15ppm)
What is Hypochlorous Acid?
Hypochlorous Acid is the substance our bodies produce to fight infection, so its germ killing properties are well known and understood and since our own bodies produce it naturally. It's the active ingredient in Dew Disinfect, Sanitiser and Air and is proven to be 99.995% effective at destroying bacteria, viruses, fungi and spores.
How is Dew made?
Dew products are made by passing an electric current through a solution of de-ionised water and high purity salt (Sodium Chloride) contained in a chamber fitted with a specially designed membrane. No chemicals are added in the process. All products are natural and 100% biodegradable.
Usage & Storage
Frequently Asked Questions
What’s the best place to store Dew?
Dew is best kept in a cool dark place (i.e. cupboard) and in its original container.
How long can I keep Dew before it stops working?
If kept as recommended, DEW will remain active for at least 6 months after opening, maybe even longer. Shelf life is up to 2 years, if unopened and stored in a cool dark storage area. Frequent removal of the cap and left off for longer than necessary periods will reduce this. Avoid unnecessary opening of the (spray) bottles, open only when empty, no need to rinse and refill using our refill Readymix or concentrate.
Bottle & Trigger Care
Our bottles are durable and will last much longer than single-use plastic bottles, saving you from throwing plastic into landfill.
Reusing is better for the environment; however, the bottles may outlast the trigger sprays, which both have a limited lifespan, but you can purchase replacement heads or empty bottles on our accessories page. If you use Dew for anything other than domestic use, we do advise upgrading your trigger heads to the commercial trigger sprays.
Reusing is better for the environment; however, the bottles may outlast the trigger sprays, which both have a limited lifespan, but you can purchase replacement heads or empty bottles on our accessories page. If you use Dew for anything other than domestic use, we do advise upgrading your trigger heads to the commercial trigger sprays.
Air Atomiser Tips
When refilling, for best results, put the bottle on a hard surface for stability, line the arrow on the Air head with the vertical line on the bottle neck, push down, then twist to the left to lock the mechanism. Your Air is now ready to reuse.
Try not to let the liquid run out as this can create an air lock, resulting in the trigger not working. If this happens, please refill the bottle and pump continuously for a few minutes (this can take up to 5 minutes). If the spray still doesn’t work, please wait 24 hours, and retry. Should you experience any difficulties, please view the link below for troubleshooting tips:
How To Clean Fine Mist Spray Bottle
Try not to let the liquid run out as this can create an air lock, resulting in the trigger not working. If this happens, please refill the bottle and pump continuously for a few minutes (this can take up to 5 minutes). If the spray still doesn’t work, please wait 24 hours, and retry. Should you experience any difficulties, please view the link below for troubleshooting tips:
How To Clean Fine Mist Spray Bottle
Health & Safety
Frequently Asked Questions
Is Dew safe to drink?
The short answer is YES, provided it is being used as directed to disinfect water. In 2015 Electrolysed water was given approved by the Secretary of State under regulation 31 of the Water Supply (Water Quality) Regulations 2000 for use in public water supplies.
What should I do if Dew get into my eyes?
DEW is not going to harm you, simply rinse well with tap water.
What happens if I inhale Dew?
Nothing; no harm will come to you, your animals or your children. Once DEW is in the air that you breath, it kills the bacteria, viruses spores and pollen. It is known to actually provide relief for those suffering with certain respiratory ailments.
Can I use Dew like Dettol to treat a graze or an open wound?
Dew is an Antiseptic and although it has not been registered as a ‘Medicinal Product’, independent tests show that, in addition to killing the bacteria likely to cause an infection, the reactive oxygen in Dew stimulates DNA synthesis and cell division, accelerating the repair of the wound.
Can I use DEW around baby?
DEW is a gentle disinfectant and is highly unlikely to harm your baby’s skin. But as always with baby, try it on a small area first, just in case. Don’t forget, it can be used to disinfect the potty and to rinse baby’s clothes and bedding.
Can I use Dew around my pets?
Dew can be used in a number of ways to help care for your pets. Regular spraying of their bedding, will neutralised pets smells and reduce bacteria. Spray on any wounds to act as an Antiseptic.
Can I use Dew around my plants?
Dew will not harm your plants, in fact people have reported that spraying cut flowers extends their life and enhances their fragrance.
I have a septic tank, will Dew Products affect it adversely?
Using our products for general purpose cleaning of sinks, toilets etc. will have no adverse effect on septic tanks, just refrain from pouring larger quantities down your drains.
Shipping & Delivery
Frequently Asked Questions
How do you deliver within the UK mainland?
Deliveries will by through UPS or the Royal Mail depending on weight of products ordered. Once we have received your order you will receive an email confirmation (not to be confused with a despatch notice), your goods will then be dispatched within 48 hours. Please note orders placed over the weekend will be processed on the Monday.
What if my product is damaged?
If the product is faulty or was not as ordered, you have up to 30 days to request a full refund and up to 60 days if a replacement is required or a reduced refund is requested. In this case the return postage cost will be reimbursed, however, Dew Products are only legally obliged to refund the cheapest available return cost.
Technical Information
Frequently Asked Questions
Hypochlorous Acid: Harnessing Nature’s Germ Killer
An interesting article by Margie Recalde, OD, FAAO on how and why Hypochlorous acid (HOCI) is the perfect weapon to fight germs. Please Click Here to read the full article.
Why the NHS and Private Clinics Should Look Further than Alcohol-Based Sanitisers
An interesting article by Ben Sharples on how the COVID-19 pandemic has brought alcohol to the fore; whether it is the amount the British public is consuming to get through self-isolation or the level required in hand sanitiser to make it effective, the news stories are everywhere. Please Click Here to read the full article.
Hypochlorus Acid VS Coronavirus
Deactivate new corona with hypochlorous acid water "In 30 seconds or less" Demonstrated by Hokkaido University and Energic. Please Click Here to to download document.
DEW Regulatory Compliance Information Leaflet
In order to comply with the registration requirement of the European Biocide Regulation Act EU 528/2012 and to be listed under Article 95 of that regulation, for Product Types 1 to 5, Disinfection Products MUST have been tested and shown to be in compliance with various EU regulation. Please Click Here to to download document.
Ecoanolytes Ltd Compliance with Article 95
Ecoanolytes Ltd is listed as an authorised substance supplier and product supplier pursuant to Article 95 of Regulation (EU) No 528/2012 Biocidal Products Regulation (BPR). Please Click Here to download certified document.
Coronavirus - Point Of Clarification
There is a lot of misleading information floating around right now about the use of hand sanitisers to counter the spread of the corona virus. This has not been done deliberately, it is happening inadvertently, because those giving out the information are not qualifying the statements they are making. Please Click Here to read DEW Products point of clarification on the Coronavirus.
Coronavirus - Reducing The Risk
There is a great deal of talk on the Radio & TV about reducing the risk of contracting the coronavirus and No 1 on the list is, regularly washing your hands with soap & water. Then in the next breath you are advised that if soap & water is not available, you should use a hand sanitiser with at least 60% alcohol! Please Click Here to read DEW Products advice on how to reduce the risk of the Coronavirus.
What is the pH of DEW Disinfection products?
The nominal pH is 6.5 but due to tolerances in the current manufacturing process, this can vary and occasionally be slightly lower.
What is the pH of DEW Superclean?
Dew Superclean has a declared pH of between 11 and 13 but we aim to supply at around 12.5
Why is Disinfect better than Bleach?
Well the short answer is, because it’s better technology and we will now explain why in the following article. Please Click Here to learn about the simple chemistry of electrolysed water in DEW Disinfect, and how it is very different to bleach.
Disinfectants for Use Against SARS-COV-2
We have a wealth on data regarding the effectiveness of the active ingredient in DEW Disinfection products to kill all pathogens, including enveloped and non-enveloped viruses. Please Click Here to see all the products on the list that meets EPA’s criteria for use against SARS-CoV-2, the virus that causes COVID-19.
Scientists Asking Why We're Not Already Using Hypochlorous Acid, Especially When It Costs Pennies And Kills Viruses Instantly
A Spray that costs pennies and kills viruses instantly could be a simple, cheap solution to Britain's Covid nightmare - as scientists ask why we're not already using it.
How The Coronavirus Is Spread Through The Air In A Room, A Bar And A Classroom
The risk of contagion is highest in indoor spaces but can be reduced by applying all available measures to combat infection via aerosols. Please Click Here to read an overview of the likelihood of infection in three everyday scenarios, based on the safety measures used and the length of exposure.
Health & Safety At Work And Control Of Substances Hazardous To Health. Consideration For Covid-19
Please Click Here to read our analysis, based on extensive research, as to why Electrolysed water is at least as effective and a much safer alternative to Alcohol or QUATS when used as a sanitiser. We hope that this information will assist you in completing the risk assessment for your infection control approach and your COSHH assessment of your existing and proposed disinfection products.
Electrochemically Produced HOCI By Professor Darren Reynold From The University Of Bristol
Please Click Here to read the bio of Professor Darren Reynolds, who has pioneered the understanding, development and application of electrochemically generated HOCI in the western world.
Equipment Issues
Frequently Asked Questions
Do you have instruction manual for Desk/Vehicle IR Mister?
For the Instruction manual please click here.
Do you have and instruction manual for your Home / Office Wi-Fi Mister?
For the Instruction manual please click here.
Do you have a Fogging Machine manual?
For the Instruction manual please click here.
Our packaging impact
We thought long and hard about our packaging, our 5L refills are made from 100% recycled / reclaimed rigid plastic.
This is our logic: Has a lower carbon footprint than glass and metal packaging Can be recycled and where possible we use reclaimed plastics.
We never use flexible plastic, it is rarely recycled and poses the most risk to marine life We never use containers which hide flexible plastic liners inside such as aluminium bottles, tin cans & card board boxes
Green Enterprise
We believe that working with young people is the best way to drive behavioural change. Our green enterprise initiative is a fun way of learning about the environment and helps schools and clubs generate income while reducing carbon. Visit our Initiatives page to find out more